Introduction
Routed Labs, Inc. ("Tytanium," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM API platform and services.
Information We Collect
Information You Provide
- Account information (name, email address, company details)
- Payment information (processed securely through Stripe)
- API credentials and authentication tokens
- Device information (EIDs, ICCIDs, device names)
- Support communications and feedback
Automatically Collected Information
- API usage logs and telemetry data
- Device connectivity data
- IP addresses and browser information
- Cookies and similar tracking technologies
How We Use Your Information
- Provide and maintain services
- Process billing and transactions
- Provision and manage eSIM profiles
- Monitor performance and reliability
- Comply with legal obligations
Information Sharing
- Service Providers: Stripe, cloud and telecom partners
- Network Operators: Required for connectivity
- Legal Requirements: When required by law
- Business Transfers: Mergers or acquisitions
We do not sell personal information.
Data Security
- Encryption in transit and at rest
- Token-based API authentication
- Access controls and audits
No system is completely secure.
Data Retention
Account data is retained while active. Logs are retained for 90 days. Billing records are retained for 7 years.
Your Rights
- Access and correction
- Deletion requests
- Restriction or objection
- Data portability
Requests may be sent to support@routedlabs.com.
International Transfers
Data may be processed outside your country with appropriate safeguards.
Children's Privacy
Services are not intended for individuals under 18.
Changes to This Policy
Material changes will be communicated. The date above reflects the latest revision.
Contact Us
Email: support@routedlabs.com
Address: Routed Labs, Inc., 451 Niantic Avenue, Daly City, CA 94014, United States